The Boring Stuff
WHICH PAYMENT METHODS DO YOU ACCEPT?
We currently accept Visa, MasterCard and American Express.
WHAT IS YOUR DELIVERY TIME?
Standard shipping: 3-5 business days
Standard shipping 7-10 business days
WHAT ARE THE SHIPPING COSTS?
Standard Shipping is free of charge on all orders worldwide.
WHEN WILL I RECEIVE THE TRACKING NUMBER?
When your order is dispatched, you’ll receive an email with tracking details.
WHAT IS YOUR WARRANTY POLICY?
oakaash.com guarantees that the products you have ordered are free from errors at the time of delivery. If you should receive a defect or wrongly supplied product, contact customer support at firstname.lastname@example.org without delay or at the latest within 7 days after receiving your product and we will assist you.
Please include the following information in your email to enable us to give you as speedy service as possible:
a) order number
b) title of the product you wish to return
c) image of the damaged items
d) explanation how the damage occurred
WHAT IS YOUR RETURN POLICY?
You have the right to return undamaged and unused products. Please note, that the return policy only applies to goods that have been shipped to you, not those that have been bought from our retailers. Notification about this shall be done immediately upon reception of the product or latest 14 days after reception. The notification shall be done to email@example.com
Please include the following information in your message:
a) order number
b) payment confirmation
c) title of the product you wish to return
d) reason for return
The returned product shall be in an unused and undamaged state in its original package.
Once the return is granted you will receive a return order number that must be marked on the parcel. If we don't find the return number this may cause your refund to be delayed or declined.
Return the product together with the filled our Return form included with your order. State the cause of the return, if you want to exchange the product or if you wish to get the money back. You will have to pay the freight cost for the return.
Return will be made to the original payment method.
DO I HAVE TO PAY DUTIES & TAXES ON MY ORDER?
For the most part, duties and taxes are accommodated in the cost of your order. However, the following countries will need to settle duties and taxes as per the individual customs regulations.
Bahrain, Brunei, Cambodia, Egypt, Israel, Jordan, Kuwait, Laos, Oman, Philippines, Qatar, Saudi Arabia, Sweden, United Arab Emirates, Vietnam
GOVERNING LAW AND JURISDICTION
Contracts between consumers and OAK & ASH shall be governed by international law. OAK & ASH follows the recommendations of the e-commerce Consumer Authority. All above conditions apply solely to goods purchased by individual consumers.
Please contact OAK & ASH for all B2B inquiries.