A 2-year worldwide warranty against manufacturing defects which we'll repair or replace it.
What isn't covered?
Natural wear which scratches, gradual plating fade.
Size guide
What ring sizing system do you use?
US standard, ranging from size 5–9.
What necklace lengths are available?
Choker: 35–40 cm. Princess: 42–48 cm. Matinee: 50–60 cm.
How do I know the drop length of a pair of earrings?
It's listed in each product's individual spec.
Shipping
How much does shipping cost?
Standard shipping is free on every order.
How long will my order take to arrive?
5–7 business days with standard shipping.
Can I get my order faster?
Yes — add express shipping at checkout.
Will I be able to track my order?
Yes. You'll get a tracking email as soon as your order ships.
Exchange & returns
What's your return window?
30 days from delivery.
What condition does the item need to be in?
Unworn, in its original packaging.
How long do refunds take?
5–7 business days once we receive your return.
Can I return earrings?
Pierced earrings are non-returnable, for hygiene reasons.
Gifting & packaging
How is my order packaged?
In our signature packaging we have a protective box with a soft dust pouch.
Can I add a gift note?
Yes we add a personalised gift note at checkout.
Is the packaging eco-friendly?
The outer shipping materials are recyclable.
Material & care
What materials do you use?
18K gold, gold vermeil, sterling silver, and freshwater pearls. Every piece hand-set, nothing filler.
What's the difference between 18K gold and gold vermeil?
18K gold is solid gold throughout. Vermeil is a thick layer of 18K or 14K gold over recycled sterling silver. We choose 14K or 18K per design, not at random, both built to last.
Is your silver recycled?
Yes. Every sterling silver piece starts as reclaimed metal, not newly mined.
Will my jewellery tarnish?
Vermeil and silver can tarnish naturally over time from air and moisture. It's normal, and a soft cloth reverses it. Solid 18K gold does not tarnish.
Are your pearls real?
Yes, freshwater pearls. Natural variation in shape and shade is part of each piece, not a flaw.
What stones do you use?
Lab-created cubic zirconia, hand-set in sterling silver. Optically close to diamond, at a fraction of the price.
How do I clean my jewellery?
Wipe with a soft, dry cloth after each wear. No harsh chemicals, no ultrasonic cleaners, no soaking.
How should I store it?
Separately, in a pouch or lined box, away from air and moisture.
Can I wear it in water?
Avoid pools, showers, and swimming. On last, off first.
Does jewellery need special care after wear?
Perfume, lotion, and hairspray go on first. Jewellery goes on last, and comes off before water or the gym.
