Payments
Which payment methods do you accept?
We accepts the following types of payment for online purchases: Visa, Amex, Mastercard, Paypal, UninoPay, Apple Pay, Google Pay & Shop Pay.
When selecting PayPal as a method of payment at checkout, you will be directed to the PayPal website to "Log In" and review the amount shown before clicking "Pay Now". Once this transaction is complete, you will then be redirected to oakaash.com
Is my payment secure?
Our customers' privacy is of the utmost importance to us.
All submitted personal and payment information are encrypted for your security.
Will I be charged extra sales tax?
All prices displayed on oakaash.com include taxes. However, buyers are responsible for any import duties and taxes that may apply upon delivery.
Shipping
What are your delivery times?
We offer FREE standard shipping on all our products, with an estimated delivery time of 7-10 business days. If you need your order sooner, you can choose/add express shipping at checkout for faster delivery.
How much will shipping cost?
We offer FREE standard shipping on all our products, with an estimated delivery time of 7-10 business days. If you need your order sooner, you can choose/add express shipping at checkout for faster delivery.
Can I get my purchase gift wrapped?
All items are shipped in OAK &ASH signature packaging.
How can I track my order?
Once your order has been fulfilled, you will receive a tracking link to monitor its delivery progress.
Product
How do I care for my product?
Pieces from OAK & ASH are designed to be worn and cherished forever—provided they are cared for with love and respect.
Follow these simple steps to ensure your jewelry preserves their beauty.
- Clean and store with care:
Gently wipe your jewelry with a soft polishing cloth, and store it in a jewelry box or pouch to keep it shining bright.
- Avoid chemical contact:
Keep your jewelry away from soaps, perfumes, lotions, makeup, hair products, and cleaning products.
- Remove before certain activities: Always take off your jewelry when washing hands, swimming, exercising, cleaning, or applying any personal care products.
- Protect from scratches:
Avoid placing your jewelry near objects that could scratch or damage it.
By following these guidelines, your OAK & ASH jewelry will continue to sparkle for years to come.
How do I know my ring size?
All our rings are available in US sizes. For more details, click on this link.
Do you offer extended warranties?
If your product is not under warranty anymore, we still offer repair services for 40 USD.
Return & Exchanges
What is your return policy?
Returning an item couldn't be easier!
Products purchased on our own website www.oakaash.com may be exchanged or returned to www.oakaash.com up to thirty days from the date of receipt.
We will accept products unworn, unused and undamaged, and accompanied by the original OAK & ASH packaging and tag.
All the personalized products cannot be returned or exchanged.
How do I exchange or return a product?
Exchanges and Returns to oakaash.com
Kindly fill the Return and Exchange form. Download it here!
Return your jewel(s) in its (their) original packaging to:
STOCKHOLM SHOP
G/F, 31 Aberdeen Street
00000 Central, Hong Kong
You need to return your jewelry with a tracking number to us, please notify us by email at info@oakaash.com.
We will process your request within 5 business days after receiving your jewelry. After received your products, we will send you an email to notify you about the refund.
* Please note that OAK & ASH is not responsible for the carrier fees for exchanges and returns.
You may use your preferred carrier with tracking services and insurances to secure your package.
OAK & ASH will not be responsible for any loss during the transportation.
The refund will be issued within 24 hours after we received your return.
When will I receive my refund?
If you returned your product by mail to oakaash.com the refund will be issued within 5 (five) business days after the returned product has been delivered to our warehouse for inspection, via the original method of payment by the customer.
Warranty & Repairs
What is OAK & ASH warranty?
We offer a 1-year international warranty on all our products, except for our frame chains.
To make a claim, customers must provide valid proof of purchase, as the original reseller is responsible for managing warranty claims.
*The warranty will not cover any mistreatments of the jewels for example such as surface scratches, missing components or any damages resulting from misuse.
Do you offer extended warranties?
If your product is not under warranty anymore after 1 year, we still offer repair services for 40 USD.
How do I repair an OAK & ASH piece of jewelry?
Though it rarely occurs, if your OAK & ASH jewelry needs repair, please contact us directly. We handle each piece with individual care and attention to ensure the best service possible.